This policy covers information Stammen Technology, LLC handles for stammentech.com, inquiries, client communications, and billing. Client data handled within an engagement is also subject to the applicable service agreement. Products such as Suitflow.app have their own product privacy notices.
1. Information collected
When you contact Stammen Technology, you provide information such as your name, business name, email address, phone number, and message. You may also provide your website address, service interests, budget, timeline, and other project details.
For billing, Stammen Technology and Stripe process your billing contact, legal name, address, invoice details, payment status, and related transaction records. Records may also include your service-use address and tax or exemption information.
If you allow analytics, the website records pages visited, referral sources, campaign labels, browser and device categories, and language settings. It may also receive approximate location values from the hosting provider.
Analytics use pseudonymous identifiers to estimate visits without storing raw IP addresses or raw browser user-agent strings in the event records. The identifiers are derived from IP address and browser information. Session identifiers also use a random value to group activity within a browser session. Visitor identifiers change weekly and monthly. These identifiers are not a guarantee of anonymity.
Analytics events exclude the name, email address, phone number, business name, and message fields from contact forms. Campaign filters remove common email and phone formats, but cannot identify every personal detail. If you allow analytics, campaign details can also accompany your inquiry email and become associated with your contact information. A separate analytics event counts the completed inquiry. Without permission, neither campaign attribution nor the inquiry analytics event is collected. The page where you submitted the form can still accompany your inquiry.
2. How information is used
Stammen Technology uses your information to answer inquiries, prepare proposals, provide services, manage billing, and communicate about projects or support. It also uses information to protect the website, prevent misuse, resolve disputes, and meet legal duties. Optional analytics help Stammen Technology understand website use and referral sources.
Client systems may contain information that Stammen Technology handles on your organization's instructions. That work is governed by the service agreement and any confidentiality or data-processing terms. Your organization remains responsible for its own privacy notices and instructions. Stammen Technology does not claim ownership of client data.
4. How long information is kept
Individual analytics events are eligible for deletion after 13 months. This period applies to event records, not inquiry emails or summary reports. A saved privacy choice lasts for 12 months. Analytics session data is cleared when permission expires or is withdrawn, a privacy signal is detected, or the browser ends the session.
Short-lived records limit repeated requests to protect the contact and analytics endpoints. They use hashed identifiers rather than raw IP addresses. Expired records are eligible for cleanup; active limits remain in place.
Stammen Technology keeps inquiries and related campaign details while needed to answer your request and manage follow-up. Client files, billing records, and correspondence may remain necessary to provide services, document transactions, resolve disputes, or meet legal and accounting duties. Analytics summary reports may be kept for business planning. These records follow their business purpose and applicable duties, rather than the individual analytics event period.
Hosting logs and backup copies follow the relevant provider settings and any applicable service agreement. Deleting an active record does not necessarily remove every backup immediately. Stammen Technology may retain records required by law or a dispute. Contact support to ask about the retention of a specific record.
5. Email and communication
Microsoft Azure Communication Services Email delivers contact-form messages to Stammen Technology. Microsoft 365 and other email providers involved in delivery may also process the message.
Stammen Technology uses your message for the communication you requested and related service follow-up. Submitting an inquiry does not subscribe you to marketing. Do not send passwords, payment details, or sensitive records through a website contact form.
6. Hosting and security records
Microsoft Azure hosts the website, application functions, and analytics storage. Infrastructure providers may record IP addresses and request logs for security, troubleshooting, and service operation. These operational records are separate from optional analytics.
Client projects may use other infrastructure specified for the engagement. Their data handling depends on the applicable service agreement and provider arrangements.
7. Who receives information
Stammen Technology does not sell or rent personal information.
Stammen Technology shares information with providers needed to operate the website, communicate with you, and deliver services. These include Microsoft for hosting, storage, and email; Google for reCAPTCHA; and Stripe for hosted billing.
Provider responsibilities depend on their role, applicable contracts, and law. Some providers also process information for their own purposes, such as payment fraud prevention, under their privacy notices. Those notices do not replace Stammen Technology's responsibilities for information it controls.
Stripe processes billing, payment-method, transaction, device, and fraud-prevention information on its hosted pages. Stammen Technology receives customer, invoice, payment-status, and limited payment-method information for billing records. The website does not collect complete card or bank-account numbers. Use Stripe's hosted pages to provide payment details.
Stammen Technology may disclose information when needed to meet legal duties, respond to lawful requests, resolve disputes, or protect rights and safety. Links to other websites take you to services with their own privacy notices.
Read the Microsoft Privacy Statement and Stripe Privacy Policy for their provider notices. Google information is linked in the cookie inventory above.
8. Protecting information
Stammen Technology uses administrative and technical safeguards to protect information, including access controls and protected connections. No website, transmission method, or storage system can guarantee complete security.
9. Your choices and privacy requests
You can ask what information Stammen Technology holds about you and request access, correction, or deletion. Depending on applicable law, you may also have rights to a portable copy, restricted processing, objection, or an appeal. The available rights depend on your location and the processing involved.
Send requests to support@stammentech.com or call (419) 949-TECH (8324). Describe your request and provide enough information to locate the records. Stammen Technology may need to verify your identity or an authorized representative's permission. Do not send identity documents unless a suitable verification method has been arranged.
Stammen Technology responds within the time required by applicable law. If a request cannot be fulfilled, the response explains the reason and any required appeal or complaint options. A request may be limited by recordkeeping duties, another person's rights, or other legal exceptions.
If your information belongs to a client's system, contact that organization first. Stammen Technology assists with those requests under the client's instructions and applicable obligations. You can decline website analytics without losing access to the website or contact form.
10. Children's privacy
This website offers services for businesses and is not directed to children under 13. Stammen Technology does not knowingly collect personal information from children under 13 through this website. If you believe a child has submitted information, contact support so Stammen Technology can investigate and address it.
11. Where information is processed
Stammen Technology is based in Ohio and offers these services to US businesses. Providers may process information in the United States and other countries where they operate. Privacy laws may differ from those where you live. This notice does not ask you to waive applicable rights or treat a website visit as consent to an international transfer.
12. Changes to this policy
Stammen Technology updates this page when its practices or relevant requirements change and revises the Last Updated date. When required by law, Stammen Technology gives additional notice or requests consent before applying a material change.
13. Contact information
Stammen Technology, LLC
5320 Siegrist Jutte Road
Coldwater, OH 45828
Email: support@stammentech.com
Phone: (419) 949-TECH (8324)